Wednesday 4 February 2015
Hounslow and Richmond Community Healthcare NHS Trust is supporting the #Hellomynameis campaign and our trust board are asking all staff to tell their patients their name as part of the national campaign to improve patient care.
The trust is one of the 100 NHS organisations across the country supporting the campaign and will be working with clinical champions across the trust to make a real difference to those we care for by adopting “hello my name is” as their introduction to patients.
The “hello my name is” campaign was started by Dr Kate Granger, a hospital consultant with terminal cancer, after she noticed that many NHS staff at the hospital she attended did not introduce themselves to her while she was an inpatient with post-operative sepsis.
The campaign is simple – reminding staff to go back to basics and introduce themselves to patients properly. Kate talks about this as “the first rung on the ladder to providing compassionate care” and sees it as the start of making a vital human connection, helping patients to relax, and building trust. Feedback from patients across the country shows how vital this is to them, saying that the smallest things make the biggest difference.
Kate's campaign, started on social media platform Twitter has inspired nurses, doctors, therapists, receptionists, porters, domestics and staff in all roles.
You can support Dr Granger’s campaign by sending her a message on Twitter at @GrangerKate, including your name and the phrase #hellomynameis.