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HRCH awarded top scores in national NHS survey


6 March 2018

Hounslow and Richmond Community Healthcare NHS Trust has the top score in the country for the number of people recommending it as a place to work (68%).

This is a 4% improvement on last year and 11% higher than the national average for community trusts. The result is revealed in the latest national NHS staff survey report.

The trust also has the highest percentage for employees agreeing their role makes a difference to patients and service users (93%).

The 2017 results reveal overall staff engagement has improved since last year’s survey. Many scores are well above the national average for NHS organisations.

Hounslow and Richmond Community Healthcare has the best community trusts results for:
• employee motivation at work (4.07 out of 5), an improvement since last year
• employee satisfaction with resources and support (3.47 out of 5)
• employee satisfaction with the quality of work and care they are able to deliver (4.07 out of 5)
• employees feeling unwell due to work-related stress in the past 12 months (35% compared with the 45% national average)

The trust has continued to improve its scores in most key areas – including:
• number of staff receiving an appraisal in the past 12 months (up to 90% from 85% in 2017)
• fewer staff experiencing bullying and harassment from patients and colleagues

Areas to improve further during 2018/19 will be:
• employees believing the trust provides equal opportunities for career progression or promotion
• working unpaid extra hours
• reporting harassment, bullying, abuse or discrimination at work

Patricia Wright, chief executive, said: “The results from the staff survey are incredibly important to us as we get to hear about our colleagues’ views on working conditions at the trust. I am pleased that 685 of our staff responded to the survey, which is 62% of our workforce. This is a brilliant response and considerably higher than the 49.1% national average for NHS community trusts.

“Most of our results are overwhelmingly positive, but our trust board recognises there are areas in which we can improve to benefit not only our people, but the patients they care for. We will work closely with teams to tackle areas in which we could do better and want to thank all our employees for completing the survey and providing such valuable feedback.”