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Trust rated above national average for excellent care environment

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Teddington Memorial Hospital has achieved fanastic PLACE results

Friday 14 August 2015 

Teddington Memorial Hospital part of Hounslow and Richmond Community Healthcare NHS Trust has been ranked among the best performing NHS organisations’ in the country in this year’s Patient-led Assessments of the Care Environment (PLACE) assessment.The PLACE assessments which are carried out nationally every year – look at the quality of the patient environment. Assessment teams, which include patients, assess how the environment supports patient’s privacy and dignity, food, cleanliness and general building maintenance.

Cleanliness at the hospital was ranked 99.59%; quality of food 93.34%  and the overall appearance and maintenance was rated at 96.27%. The results demonstrate positive feedback given by patients about Teddington Memorial Hospital’s inpatient areas, ranking them above the national average.

Welcoming the results, Stephen Swords, chairman at the trust said, “The results of the survey are very positive. To be ranked amongst the best performing NHS Trusts in the country is recognition of the hard work and dedication of our staff.

“A positive experience of using services can have a huge impact on peoples’ lives and the environment that care is provided in can have a big impact on this. By using patient feedback, such as that in the PLACE assessment, we are able to see what we are doing well and where we can improve.”

Patients carrying out the inspection had this to add, “A hospital with a good standard of facility and maintenance to support patient privacy and dignity. The food quality and elements of the service that we observed are excellent.”

 

 

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Notes to editors

 

  1. Self-assessments are undertaken by teams of NHS and private/independent health care providers, and include at least 50 per cent members of the public (known as patient assessors). They focus on the environment in which care is provided, as well as supporting non-clinical services such as cleanliness, food, hydration, and the extent to which the provision of care with privacy and dignity is supported.
  2. A full list of results for the PLACE assessment is available on the Health and Social Care Information Centre’s (HSIC) website.For more information please contact Emer Delaney, head of communications on 020 8973 3139 or email: emer.delaney@hrch.nhs.uk