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Hounslow Community Recovery Service

The Community Recovery Service team
Hounslow Community Recovery Service

The Community Recovery Service is an integrated health and social care service for adults identified with uni- and multi-disciplinary recovery needs - including acquired and long-term neurological conditions 

The service supports independence by providing rehabilitation and reablement after an acute illness, injury or change in life circumstances.

It aims to restore, maximise or prevent deterioration in physical, psychological and social functioning through episodes of rehabilitation and reablement. 

The service also specifically provides a ‘timely response’ service to facilitate discharge from hospital and prevent admission for people following a new event linked to their neurological condition - where intensive rehabilitation is offered for up to 4 weeks to maximise people’s functional independence.

Contact details

Address:

Heart of Hounslow Centre for Health
92 Bath Road
Hounslow
TW3 3EL

Opening times:

The service functions from 8am to 8pm every day, including weekends and bank holidays.

Referrals to the service can be made by GPs or other healthcare professionals, hospital teams, social services, or the voluntary sector.   People can also self-refer to the service.

Referrals from healthcare professionals

All referrals to the service from GPs or other health and social care professionals should be made using the HRCH single referral form (Hounslow) via the trust's Single Point of Access (Hounslow) service. 

The service appreciates the inclusion of discharge summaries, clinic letters and  reports as appropriate.

Any health and social care professional or voluntary agency can refer people to this service.


Self-referrals

Local people, including family members, carers, or concerned others - can self refer to the service by contacting the team directly using the contact details below:


Referral criteria:

To access the service, people must:

  • Be aged 18 or over

  • Be registered with a Hounslow GP or resident in London Borough of Hounslow

  • Require rehabilitation and reablement after an acute illness, injury or change in life circumstances with a primary physical or social need. 

The team comprises of:

  • Assessors

  • Handyperson

  • Neuropsychologist

  • Occupational Therapists

  • Physiotherapists

  • Rehabilitation Assistants

  • Social Workers

  • Specialist Nurses 

 

Team members:

  • Clinical Services Manager

  • Community Recovery Service Managers – Jacky Percival

  • Operational Managers – Alison Braby and Patricia Whiting 

  • Lead Physiotherapists –  Ineke Simms and Lucille Payet (neurorehabilitation) 

  • Lead Occupational Therapist – Louisa Ellis (neurorehabilitation) and Nikki Meehan 

  • Specialist Nurse for Parkinsons Disease – Louisa Aubry 

  • Specialist Nurse for Multiple Sclerosis – Janice Newbery 

  • Lead Administrator – Mandy Hampton