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Hounslow Urgent Care Centre - Q&A

A UCC nurse treats a patient

This page will help you to understand what an urgent care centre is, how it works and the type of patients that the Urgent Care Centre treats.

About Hounslow Urgent Care Centre: 

Hounslow Urgent Care Centre opened at West Middlesex University Hospital in March 2012, at the front of the accident and emergency department (A&E).

The centre is open 24 hours a day, every day of the year and treats a range of minor illnesses and minor injuries that require urgent and immediate attention. 

Map of Hounslow Urgent Care Centre
What is an Urgent Care Centre?

Urgent Care Centres provide care and treatment for patients with non-life threatening injuries and illnesses that require immediate attention, such as infections, rashes, fractures, stomach upsets, burns or sprains. For less urgent cases, the centre helps patients access a service closer to home such as their GP.

The centre is staffed by GPs (family doctors) and experienced nurses. If a patient has a life threatening or serious condition such as a heart attack, stroke, breathing problem or has been involved in a serious accident, they will be seen in the A&E department as they would normally.
 

How does the Urgent Care Centre work?

On arrival at the Urgent Care Centre, you will be assessed promptly by a GP and a decision will be made as to how best to treat you and who you need to see.

If you have a serious or life threatening condition you will be seen immediately in the A&E. If your condition is urgent, you will be seen by a GP or nurse in the Urgent Care Centre. Otherwise, if you do not require immediate medical attention, you will be referred back to your GP or local pharmacist.

Who runs Hounslow Urgent Care Centre?

Hounslow Urgent Care Centre is run by Hounslow and Richmond Community Healthcare NHS Trust. The Trust works in partnership with West Middlesex Hospital University NHS Trust who continue to run the A&E.