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Richmond Response and Rehabilitation Team

The Richmond Response and Rehabilitation Team (or 'RRRT') is an integrated health and social care service for adults, primarily older people, working in partnership with HRCH and the London Borough of Richmond Upon Thames Council.

The service offers individual health and social care packages of support to help people regain their independence and wellbeing.

Rehabilitation is based on working towards achieving goals and can be anything from a few days to a few weeks.

The team can provide a range of short-term interventions including intensive therapy and practical support following a period of illness, disability or following hospital discharge.

For people who have been admitted to hospital, the team will support a safe and timely discharge home or to a community setting.

The team provides a rapid response to manage crisis and support people to stay at home, preventing unnecessary admission to an acute hospital or a residential/ nursing home.

The team also supports early discharge services aimed at facilitating shorter periods of hospital stay including elective procedures/admissions.

The team is multi-disciplinary and includes:

  • Nurses

  • Occupational Therapists

  • Physiotherapists

  • Social Workers

  • Dietician

  • Therapy Assistants         

         
Richmond Response & Rehab Team supports: hospital discharge, rapid response and community rehabilitation

Office hours

Monday to Friday: 8am - 8pm

Saturday, Sunday and Public Holidays: 8am-4pm

Main service base:

Elsie Foley Suite
Teddington Memorial Hospital
Hampton Road
Teddington
Middlesex TW11 0JL

Tel:  0208 714 4060
Fax: 0800 014 8720

Email: richmondresponseandrehab@hrch.nhs.uk

Secure email:  hrch.richmondresponseandrehab@nhs.net

For prevention of hospital admission

Rapid Response: 2 hour response time 

Please make referral for 2 hour response by phone call to 0208 714 4060 followed up by written referral sent via Single Point of Access (SPA).

For same day response - referrals must be received 2 hours before close of office hours (4pm weekdays, 2pm weekends and public holidays).

For hospital discharge and urgent community rehabilitation

Urgent: within 48 hours triage

Referrals will be triaged within 48 hours and a response assigned.

For community rehabilitation

Routine: within 48 hours triage

Referrals will be triaged within 48 hours and a response assigned

Please note:

All referrals to the team should be made using the HRCH referral template through the trust's Single Point of Access service (SPA).  

  • Jeanne Davey - Service  Manager

  • Sue Dodson - Assistant Team Manager

  • Magdalen Woollcombe-Gosson - Assistant Team Manager     

  • Angela Kelly - Service Manager, Social Services

  • Alice Fayenuwo – Assistant Team, Manager Social Services