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Single Point of Access (Richmond)

This is the Single Point of Access (SPA) for healthcare professionals to use to refer adults with Richmond GPs to the following community-based services: 

  • Intermediate Care Team

  • Community Physiotherapy

  • District Nurses including specialist services

  • Community matrons

  • Community Neuro-rehabilitation Team

  • Falls Service

  • Cardiac Rehab Service

  • Respiratory Care Team

  • Richmond Response and Rehabilitation Team

  • Desmond Diabetes

  • Speech and Language Therapy

The SPA team triage all referrals and ensure that they are directed to the appropriate service.  

This service is for GPs and other referrers only.

All referrals need to be completed on the relevant Single Point of Access referral form.
Referral forms can then be either faxed or emailed across to the service: 

  • Email: hounslowandrichmond.spa@nhs.net

  • Fax: 020 8973 3460/61  



Single Point of Access Service
Hounslow and Richmond Community Healthcare NHS Trust
Teddington Health and Social Care Centre
18 Queens Road
TW11 0LR 



Out of hours calls divert to Careline. 

Opening times:

Monday to Friday, 7am - 7pm. Switches to Careline outside of these hours.

Single Point of Access administrators:

  • Suki Chandler – SPA Team Leader  

  • Indra Bhadhal – SPA Operational Support Services and Systems Administrator   

  • Farida Akthar – SPA AdministratorHardev Sihra – SPA Administrator
  • Shri Jadhav – SPA Administrator
  • Musa Miah – SPA Administrator
  • Fathima Rahman – SPA Administrator
  • Elisha Rose – SPA Administrator
  • Paramjit Sangha – SPA Administrator