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We are committed to 'Sign up to Safety'

Sign up to safety logo

Hounslow and Richmond Community Healthcare NHS Trust is committed to the safety of every single one of our patients. 

In 2014, the trust became part of NHS England's Sign up to Safety campaign to support the NHS to reduce avoidable harm by 50% and accordingly committed to signing up to the five Sign up to Safety pledges.

The campaign aims to make the NHS the safest healthcare system in the world, building on the recommendations of the Berwick Advisory Group. The ambition is to halve avoidable harm in the NHS over the next three years and save 6,000 lives as a result.

By signing up to the campaign - we have committed to listening to our patients, carers and staff, learning from what they say when things go wrong and taking action to improve patient’s safety helping to ensure patients get harm free care every time, everywhere.

Sign up to Safety aims to deliver harm free care for every patient, every time, everywhere. It champions openness and honesty and supports everyone to improve the safety of patients.

Our commitment to improving patient safety

Siobhan Gregory, director of quality and clinical excellence at HRCH outlined a number of actions that we will take to improve patient safety in response to the five Sign up to Safety pledges. The trust has committed to turn these actions into a safety improvement plan which will show how we will save lives and reduce harm for patients over a period of 3 years.

The five Sign up to Safety pledges:

Commit to reduce avoidable harm in the NHS by half and make public our goals and plans developed locally.

We will have a particular focus on reducing the number of avoidable pressure ulcers. We measure the number of pressure ulcers that are avoidable or unavoidable - we aim to achieve 100% of unavoidable pressure ulcers by the end of March 2015. We will increase the number of medication incidents reported, with the aim of reducing the number which result in medium or high levels of harm, ensuring learning is shared. We will implement mechanisms for screening and assessing early warning signs that might lead to dementia on admission as part of our commitment to improve dementia care in our community hospital and community.

Make our organisation more resilient to risks, by acting on the feedback from patients and by constantly measuring and monitoring how safe our services are.

We will:

  • Improve learning from incident reporting and ensure that it is used to drive continuous improvement
  • Improve transparency of patient complaints reporting, improve our response to complaints and ensure that lessons are learnt.
  • Measure and monitor how safe our services are/could be through increasing the opportunities to benchmark our services against those of other comparative providers.
Be transparent with people about our progress to tackle patient safety issues and support staff to be candid with patients and their families if something goes wrong.

We will:

  • Develop our quality and safety committee to ensure that we triangulate data from our patient feedback and from incidents litigation and PALS / complaints
  • Publish safety performance data on our website and ~develop a scorecard to demonstrate is.
  • Continue to work with our patient engagement and involvement committee to ensure the patient voice leads and influences everyday business.
  • Review our Speaking out Safely policy.
  • Relaunch the clinical forum to ensure staff are enabled and encouraged to speak up and lead responses to local and national reports.
Take a leading role in supporting local collaborative learning, so that improvements are made across all of the local services that patients use.

We will:

  • Share our learning across the health and social care economy
  • Encourage and support frontline clinicians and clinical leaders to represent the organisation and patient care at national forums/groups.
  • Implement Listening into action
Help people understand why things go wrong and how to put them right. Give staff the time and support to improve and celebrate the progress.
  • Share our learning across the health and social care economy
  • Encourage and support frontline clinicians and clinical leaders to represent the organisation and patient care at national forums/groups.
  • Implement Listening into Action.