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Listening to and engaging our staff

At Hounslow and Richmond Community Healthcare NHS Trust (HRCH), we pride ourselves on our exceptional staff engagement - a fact reflected in the latest annual NHS Staff Survey where we achieved amongst the best results for staff engagement of all NHS trusts in the country. 

We actively encourage all of our staff to get involved in decision making and have their say on the things that matter to them. 

We know that a happy workforce is a productive workforce, able to deliver the very best patient care. As such we are absolutely committed to empowering and enabling all staff across the organisation to take action to improve working conditions wherever they feel it is needed. 

Our commitment to staff engagement:

  • We want to hear about new ways of working that mobilise staff around better patient care

  • We enable our teams to make improvements from the ‘inside-out’

  • We give ‘permission to act’ and simple processes to help teams and services

  • Priority to ideas which remove non value-added activity and unblock the way

  • We are committed to working together to do our best for patients

  • Our staff feel valued, engaged and proud