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The Wheelchair Hub (Hounslow)

Share your experience of personal health budget, integrated personal budget or personal wheelchair budget: NHS England survey closes 14 May 

What is the survey about?

The NHS Long Term Plan was published in January 2019 and includes a commitment to expand personal health budgets – including personal wheelchair budgets – so that 200,000 people can benefit by 2023/24. As numbers increase, it is important for you and other budget holders to be able to openly share your experience of having a personal health budget, integrated personal budget or personal wheelchair budget – from your first conversation, to the ongoing care and support being provided. NHS England will use the survey findings to understand progress, and to prioritise their work to support local and national quality improvement.

Who is the survey for?

All personal health budget, integrated personal budget and personal wheelchair budget holders, whether current or historical, are invited to share their feedback about their experiences. NHS England would also like to hear from budget holders who filled in the survey last year. Relatives, carers or friends can fill in the questionnaire on your behalf. 

How much of my time will be involved?

The questionnaire should take approximately 30 minutes to complete.

Who is involved in this survey? 

This survey is being funded by NHS England, who have commissioned Quality Health to carry out the work. Quality Health has over 30 years’ experience in the NHS of managing staff, patient and service user surveys as well as the necessary data protection and data security accreditations for this work.

How is the information used? 

Quality Health publishes the results, and NHS England uses them to improve personal health budgets. Last year, this work included looking into a range of ways to make information better, exploring the challenges of employing personal assistants and helping commissioners to improve personal health budgets for NHS Continuing Healthcare. 

How to access the questionnaire

The questionnaire is available for online completion here: http://www.myonlinesurvey.co.uk/phwb19/ 

You can find out more details on how your information is used, and confidentiality, on this page. 

To speak to someone about the survey 

If you have any queries about the questionnaire or about how your information may be used, or if you require help completing the questionnaire, please call the FREEPHONE helpline number on 0800 783 1775. A translation service is also available if required.

The Wheelchair Hub - the wheelchair service for Hounslow

About the service

The Wheelchair Hub provides a comprehensive wheelchair, seating and sleep system service for people with long-term mobility problems and associated postural needs. Service users must be registered with an NHS Hounslow GP.  The assessment is holistic and takes into consideration disability, environment, lifestyle and safety factors.  

The service offers assessment to children and adults for provision of manual and powered wheelchairs, specialist childrens' buggies and associated supportive seating to meet postural and pressure care needs. 

This is an open access service. Service users can refer themselves or contact therapists for information and advice directly via telephone or email   

Once equipment is provided, The Wheelchair Hub provides continuing support, reviews service users' needs and maintains equipment.   

The Hub provides a single, streamlined service for all aspects of wheelchair care: 

  • Wheelchair and posture assessment, equipment and review

  • Rehabilitation Engineering

  • Repairs and maintenance

  • Sleep system service  



Contact us directly on:  

T: 020 3771 5990  

The Wheelchair Hub team is based in Hounslow.

Map and directions  


How did we do today?

Please complete our online patient satisfaction survey and let us know about your experience of our service:


We will use your feedback to make improvements to our service.

A sleep system

We now offer sleep systems to local children and adults in Hounslow, as part of the new 24-hour postural management to service users.

Sleep systems enable patients to maintain good posture while sleeping, helping to prevent deformities from occurring and improving the patient’s health and quality of life.  The sleep systems provided by the trust are tailored to the needs of the user - creating a moulded shape around the body to support the patient in a well aligned posture overnight. 

Research has shown that sleep systems provide:

  • Management or prevention of pressure ulcers in bed
  • Postural management and improved comfort during sleep
  • Improved sleep quality for those using the sleep systems
  • Increased sleep for carers due to the improved sleep of their family member.
Refer to our service if your service user requires:
  • Long term complex postural management e.g. contractures, deformity, asymmetric posture either developing or present.
  • End of life care e.g. for posture management and comfort.
  • Pressure management / care to assist in preventing the development of pressure ulcers or as part of the healing process.

What we provide  

  • An assessment service for sleep systems, posture management and mobility with our multi-disciplinary team.
  • Prescription and provision of sleep system equipment from our dedicated budget, with no cost to your service.  

How to refer 

  • Hounslow Wheelchair Service provides sleep systems for both children and adults of all ages, who are registered with a Hounslow GP.
  • Initial referrals should be made by a health or social care professionals only. Re-referrals also accepted from service users.
  • To refer a patient, download the referral form or contact the service on 020 3771 5990

Related resources:



HSJ Awards finalist for sleep systems

In 2014 the Wheelchair and Posture Management Service were shortlisted for an HSJ award for their Pilot Study to study the impact of  Sleep Systems for local people in HOUNSLOW requiring additional posture support in their beds.

This provided the evidence required to develop the Sleep System service which launched in August 2015.

Find out more here.



Contact details:   


Unit 2 Inwood Business Park
Whitton Road

Map and directions:

PDF map and directions   

Working hours:

  • Monday to Friday: 8:00am  to 5:00 pm

Out of hours
- for emergency repair:

  • Monday to Friday:  5:00pm - 8:00pm

  • Weekends: 8:00am – 8:00pm


Telephone:  020 3771 5990

To contact the out of hours service, you will need to leave a voicemail.  The out of hours technician will receive a notification of your voicemail and call you back within an hour to discuss your concern. 

New referrals:

To request an assessment for a wheelchair please complete the wheelchair services referral form

To ensure that referrals are dealt with promptly please ensure that all fields are completed.

People already known to the service:

You can call, email or use the referral form provided.

Telephone: 020 3771 5990
Fax: 020 3771 5995
Email: wheelchair.hub@nhs.net

The Admin Hub

  • Sharmila Vedantam - Operational Support Services and Systems Coordinator

  • Jas Suman – Senior Administrator 

  • Harpreet Sembhi - Administrator

The Clinical Hub

  • Sarah Brown – Clinical Services Manager

  • Nicola Aburto – Clinical Specialist

  • Elizabeth Bailey – Specialist Wheelchair Therapist

  • Roshni Vekaria – Wheelchair Therapist

  • 6 monthly rotation - Band 5 Occupational Therapist. 

The Technical Hub

  • Jim Clarke – Rehabilitation Engineer Manager

  • Derek Cartwright – Mobility Technician

  • Bart Burchacki – Mobility Technician

  • Chris Clarke – Mobility Technician (warehouse)