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Home Oxygen (Richmond)

The Home Oxygen Service provides oxygen to patients with low oxygen levels (hypoxia) who have respiratory problems and a variety of other conditions.

Oxygen is only a treatment for hypoxia; it is not a treatment for breathlessness. Patients who may require oxygen should be assessed against national criteria from the British Thoracic Society guidelines.

Palliative care patients are exempted from formal oxygen assessment.

Oxygen can be ordered by community or hospital healthcare professionals, for short or long term use. In Richmond the oxygen service is provided by Air Liquide.

Since February 2006 Community Pharmacists are no longer able to supply oxygen due to recommendations from the Department of Health.  

Air Liquide delivers oxygen supplies and equipment directly to the patient’s home.  They will calculate how often oxygen needs to be delivered, according to the information provided by the patient’s healthcare professional. 


  • Hounslow and Richmond Community Healthcare  Respiratory Care Team Lead: 020 8487 1783
  • If you require urgent assistance outside of office hours, call the Air Liquide’s 24 hour helpline: 0808 143 9991


Opening times / working hours:

  • Monday to Friday: 8.30am – 5:30pm 


This service is multi-sited and community-based. Health professionals can also access the Trust's Respiratory Care Team via our Single Point of Access service (for Richmond).

Referral criteria

This service is for patients:

  • who are aged 18 and over

  • who are registered with a GP in NHS Richmond CCG

  • who have a diagnosed respiratory long-term condition – including COPD, Pulmonary Fibrosis & Bronchiectasis

  • Respiratory and Cardiac Rehabilitation Clinical Services Manager - Julie Read