The Accessible Information Standard means all NHS trusts must offer reasonable adjustments to help people with disabilities or sensory loss to fully understand the information we give them. It applies to both communication about and during an appointment and any information we give you to take away.
We also provide interpreters and translation for people who do not understand English.
If you need any information or leaflets to be provided to you in a different format, please ask your clinician at your next appointment or contact our Patient Advice and Liaison Service (PALS). Details for contacting PALS are below. We will record your needs for future appointments.
Formats we offer
We offer the following standard formats, but please ask if you need something different:
- British sign language interpreting
- Language interpreting and translation
- Hearing loops in most waiting areas and clinics. Please contact our Patient Advice and Liaison Service (PALS) to check whether the service you are planning to visit has a hearing loop available. Details for contacting PALS are below.
- Braille
- Large print
- Audio recordings
- Easy Read information
- Contact by text or email
If you feel that your requirements are not being met, please let us know so we can fix this. Please talk to your clinician about this first.
If for any reason you are not getting the support you need, you can contact our Patient Advice and Liaison Service (PALS) on 0800 953 0363 or at pals.hrch@nhs.net.