What is the Friends and Family Test?
We want our patients to have the best possible experience of our care. The Friends and Family Test is a way of gathering your feedback so we can learn about your experiences of our services and make improvements wherever possible.
Leave your feedback online
Our patients are now also able to let us know about their experience of our services, staff and care by completing our short Friends and Family Test survey:
Children and young people
Adults
Comment cards
Patients who receive treatment or care from our services will be asked to tell us about their experiences of using our services by completing a short comment card upon being discharged.
Help us improve our services
Your feedback helps us to understand any areas where we could do better and to make improvements wherever possible. The results also provide a way for patients and public to easily compare NHS hospitals so that you know where you and your family get the best possible care.
Friends and Family Test: Our scores
Number of patient responses for June 2024: 3,076
Percentage of patients recommending the trust:
93.4%
Percentage of patients not recommending the trust:
3.3%
Download all of Friends & Family Test data for 2015 here.
Community inpatient services:
|
Month |
Responses |
% rec |
% not rec |
|
January |
20 | 95% | 5% |
|
February |
16 | 100% | 0% |
|
March |
13 | 76.9% | 15.4% |
| April | 10 | 100% | 0% |
| May | 17 | 94.1% | 5.9% |
|
June |
12 |
91.7% |
0% |
| July | 30 | 100% | 0% |
| August | 13 | 84.6% | 7.7% |
| September |
15 | 100% | 0% |
| October |
14 | 100% | 0% |
| November |
19 | 100% | 0% |
| December | 10 | 90% | 0% |
Community nursing services:
|
Month |
Responses |
% rec |
% not rec |
|
January |
98 | 98% | 1% |
|
February |
71 | 94% | 0% |
|
March |
22 | 100% | 0% |
| April | 12 | 75% | 8.3% |
| May | 9 | 100% | 0% |
|
June |
438 | 85.2% | 4.1% |
| July | 9 | 77.8% | 0% |
| August | 49 | 100% | 0% |
| September |
17 | 100% | 0% |
| October |
37 | 97.3% | 2.7% |
| November |
16 | 93.8% | 6.3% |
| December | 23 | 95.7% | 4.3% |
Rehabilitation and therapy services:
|
Month |
Responses |
% rec |
% not rec |
|
January |
1 | 100% | 0% |
|
February |
5 | 100% | 0% |
|
March |
7 | 100% | 0% |
| April | 15 | 93.3% | 6.7% |
| May | 144 | 98.6% | 0.7% |
|
June |
136 | 98.5% | 0% |
| July | 158 | 98.1% | 1.3% |
| August | 283 | 97.5% | 0.4% |
| September |
132 | 97% | 0% |
| October |
167 | 95.8% | 2.4% |
| November |
95 | 97.9% | 0% |
| December | 119 | 97.5% | 0% |
Specialist services:
|
Month |
Responses |
% rec |
% not rec |
|
January |
7 | 57.1% | 14.3% |
|
February |
5 | 100% | 0% |
|
March |
3 | 100% | 0% |
| April | 83 | 96.4% | 3.6% |
| May | 95 | 88.4% | 1.1% |
|
June |
27 | 88.9% | 0% |
| July | 43 | 100% | 4.7% |
| August | 80 | 98.8% | 1.3% |
| September |
78 | 97.4% | 0% |
| October |
110 | 97.3% | 0.9% |
| November |
200 | 96.5% | 0% |
| December | 31 | 100% | 0% |
Children and family services:
|
Month |
Responses |
% rec |
% not rec |
|
January |
162 | 96.3% | 1.2% |
|
February |
173 | 96% | 1% |
|
March |
126 | 96.8% | 0.8% |
| April | 93 | 92.5% | 3.2% |
| May | 119 | 94.1% | 1.7% |
|
June |
176 | 95.5% | 1.7% |
| July | 16 | 100% | 0% |
| August | 28 | 82.1% | 7.1% |
| September |
71 | 95.8% | 1.4% |
| October |
59 | 100% | 0% |
| November |
205 | 98.5% | 3.2% |
| December | 112 | 97.3% | 0% |
Community healthcare (other):
|
Month |
Responses |
% rec |
% not rec |
|
January |
205 | 95.6% | 2% |
|
February |
308 | 94% | 3% |
|
March |
471 | 94.7% | 3.2% |
| April | 450 | 93.8% | 3.8% |
| May | 360 | 93.9% |
3.6% |
|
June |
318 | 90.9% | 5.7% |
| July | 404 | 95.8% | 3.2% |
| August | 494 | 93.3% | 3.8% |
| September |
487 | 94.5% | 4.1% |
| October |
408 | 97.8% | 1.5% |
| November |
742 | 95.3% | 2.3% |
| December | 553 | 95.1% | 3.3% |
Walk-in Centre at Teddington Memorial Hospital:
|
Month |
FFT Score |
Total Responses |
|
January |
83 |
29 |
|
February |
89 |
36 |
|
March |
70 |
37 |
|
April |
74 |
39 |
|
May |
93 |
41 |
|
June |
73 |
157 |
|
July |
72 |
138 |
|
August |
52 |
54 |
|
September |
52 |
109 |
|
October |
67 |
400 |
|
November |
86 |
172 |
|
December |
74 |
124 |
Pamela Bryant Ward
|
Month |
FFT Score |
Total Responses |
|
January |
67 |
3 |
|
February |
89 |
9 |
|
March |
20 |
5 |
|
April |
86 |
7 |
|
May |
33 |
3 |
|
June |
-9 |
11 |
|
July |
100 |
4 |
|
August |
62.5 |
8 |
|
September |
50 |
8 |
|
October |
50 |
18 |
|
November |
71 |
17 |
|
December |
0 |
6 |
Hounslow Urgent Care Centre at West Middlesex Hospital:
|
Month |
FFT Score |
Total Responses |
|
January |
44 |
25 |
|
February |
26 |
19 |
|
March |
36 |
148 |
|
April |
34 |
169 |
|
May |
69 |
48 |
|
June |
21 |
19 |
|
July |
58 |
88 |
|
August |
55 |
11 |
|
September |
72 |
82 |
|
October |
60 |
156 |
|
November |
65 |
160 |
|
December |
73 |
100 |
Grace Anderson ward
|
Month |
FFT Score |
Total Responses |
|
January |
100 |
3 |
|
February |
100 |
7 |
|
March |
70 |
10 |
|
April |
100 |
3 |
|
May |
0 |
1 |
|
June |
25 |
4 |
|
July |
50 |
2 |
|
August |
71 |
7 |
|
September |
44 |
9 |
|
October |
80 |
10 |
|
November |
50 |
6 |
| December |
40 |
5 |
Walk-in Centre at Teddington Memorial Hospital:
|
Month |
FFT Score |
Total Responses |
|
August |
66 |
115 |
|
September |
42 |
27 |
|
October |
74 |
35 |
|
November |
47 |
19 |
|
December |
51 |
68 |
Pamela Bryant Ward
|
Month |
FFT Score |
Total Responses |
|
April |
63 |
8 |
|
May |
63 |
8 |
|
June |
33 |
9 |
|
July |
38 |
8 |
|
August |
100 |
1 |
|
September |
100 |
3 |
|
October |
29 |
14 |
|
November |
33 |
3 |
|
December |
80 |
5 |
Hounslow Urgent Care Centre at West Middlesex Hospital:
|
Month |
FFT Score |
Total Responses |
|
August |
45 |
106 |
|
September |
62 |
68 |
|
October |
49 |
133 |
|
November |
33 |
126 |
|
December |
41 |
155 |
Grace Anderson Ward
|
Month |
FFT Score |
Total Responses |
|
April |
100 |
1 |
|
May |
67 |
3 |
|
June |
88 |
6 |
|
July |
100 |
5 |
|
August |
83 |
6 |
|
September |
89 |
9 |
|
October |
83 |
6 |
|
November |
33 |
3 |
|
December |
67 |
6 |
The Friends and Family question explained:
Patients are asked a simple question:
‘How likely are you to recommend our ward to friends and family if they needed similar care or treatment?’
A scale of response options, ranging from ‘extremely likely’ to ‘extremely unlikely’ is offered to patients, alongside follow up questions. A score is then calculated for each of the services, based on the feedback provided by patients.