Privacy policy

Privacy and cookies

Hounslow and Richmond Community Healthcare NHS Trust imposes restrictions on the use of any personal information you provide with the aim of protecting personal data and your privacy.

How we process your personal and confidential data
[LINK: Your patient records and consent]

Website privacy

The information on this page explains our website privacy policy and how we will use and protect any information about you that you give us when you visit this website.

This privacy statement only covers the HRCH website (www.hrch.nhs.uk). It does not cover all sites that can be linked to from this site, so you should always be aware when you are moving to another site and read the privacy statement on that site.

GDPR

Under the General Data Protection Regulations, we have a legal duty to protect any information we collect from you. We keep strict security standards, including encryption software, to prevent any unauthorised access to it.

We do not pass on your details to any third party.

Website data

We collect anonymised information or data about you when you use our website.

This includes:

  • questions, queries or feedback you leave, including your email address if you send an email to us
  • your IP address, and details of which version of web browser you used
  • information about how you use the site, using cookies and page tagging techniques to help us improve the website

This helps us to:

  • improve the site by monitoring how you use it
  • respond to any feedback you send us, if you’ve asked us to
  • provide you with information about local services if you want it 

We can’t personally identify you using your data.


Website cookies

The HRCH website puts small files (known as ‘cookies’) onto your computer or mobile device to collect information about how you browse the site.

We use cookies to store information about how you use the HRCH website, such as the pages you visit. They cannot be used to identify you personally.

We use different types of cookies.

Cookies that measure website use

We use Google Analytics to measure how you use the website so we can improve it based on user needs.

Cookies that help with our communications

These cookies may be set by third party websites and do things like measure how you view YouTube videos on our website.

Cookies that remember your settings

These cookies do things like remember your preferences and the choices you make, to personalise your experience of using the site.

Strictly necessary cookies

These essential cookies do things like remember your progress through a form. They always need to be on.

How to control or delete cookies

We will not use cookies to collect personally identifiable information about you.

However, if you wish to restrict or block the cookies which are set by our websites, or indeed any other website, you can do this through your browser settings. The ‘Help’ function within your browser should tell you how.

Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your machine as well as more general information about cookies.

Please be aware that restricting cookies may impact on the functionality of our website.

Please don’t include personal information