Local support and advice services

This page contains information about other organisations and services within Hounslow and Richmond which you may find helpful, including mental wellbeing, housing, independent living, benefits and reducing isolation.

Talking therapies / mental health support

Hounslow IAPT

Phone therapy.jpgHounslow IAPT (Improving Access to Psychological Therapies) provides NHS assessment and treatment for depression, anxiety and other common mental health issues. They offer evidence based therapies as well as practical support for adults who are registered with a GP in the borough.

Due to the Covid-19 pandemic, they are currently not offering face-to-face appointments but you can still be referred by your GP or other health professional for alternative support, including online therapy. 

0300 123 0739



Support for older residents

Age UK

Older man reading paper on benchAge UK Hounslow works with a variety of charities and organisations to offer information and advice to older people, their families and carers, such as transport advice, wills, probate and power of attorney.

Befriending service

Age UK Hounslow's Befriending Service aims to alleviate loneliness and isolation, giving social support and companionship to vulnerable adults and carers by providing either Face-to-Face Befriending or Telephone Befriending.

020 8560 6969



Social prescribing

Happy senior ladySocial prescribing is designed to support people with a wide range of social, emotional or practical needs. Themes are focused on improving mental health and physical wellbeing.

Those who could benefit from social prescribing schemes include people with mild or long-term mental health problems, vulnerable groups, people who are socially isolated, and those who frequently attend either primary or secondary health care.

Social prescibing is available via volunteers within your GP practice who can speak to you about how to self-care and direct you to community services available within the borough of Hounslow through the use of a social prescription. 

Independent living

Sikh man drinking teaContact the My Independence Team if you have questions about issues that affect your ability to live independently, safely and securely. It is a preventative service that can help and advise you on wide range of matters.

You can use My Independence if you:

  • are aged 16 years and over
  • live in the London Borough of Hounslow or
  • look after someone who lives in Hounslow as their carer
  • Further information
  • Homelessness

If you’re at risk of homelessness, you can find advice and support on the Hounslow Council website.

020 8583 3942


Hounslow Community Hub

Food bank parcelThe Hounslow Community Hub works to ensure the most vulnerable and isolated residents receive the food supplies they need and other essential support. 

If you or someone you know needs this urgent support, please contact the Hub below. Please do not contact the Hub unless urgent help is required for someone vulnerable with no other support network

020 7084 9697



Mental health support

Phone therapy.jpgRichmond Wellbeing Service

Richmond Wellbeing Service offers a range of free and confidential talking therapies and specialist support to help adults over 18 who are registered with a Richmond borough GP.

020 8548 5550


Support for older residents

Happy senior ladyAge UK Richmond

Age UK Richmond offers information and advice to older people, their families and carers, such as transport advice, wills, probate and power of attorney.

Home Services team

The Home Services team help with practical jobs around the home, such as help with DIY, gardening and housekeeping.

020 8878 3625



Independent living

Community Independent Living Service

CILS is a borough wide network of local support, information and advice and signposting services. They can help you to live as independently as possible within the community.


RuWe are here for you.jpgils is a local charity that supports children and adults with disabilities and the elderly to live independently, be part of their community and to live life to the full.

They provide information, advice, befriending and activities to clients and their families.

020 8831 6083



PALS team

If you need more help to navigate NHS services, you can speak to our Patient Advice and Liaison Service (PALS) who will be happy to support you.

Telephone: 0800 953 0363

Email: pals.hrch@nhs.uk

Please don’t include personal information