Video consultations

Where available, you can attend your consultation online via a video call. 

Video calling is as convenient as a phone call, with the added value of face-to-face communication. It can save you time and brings your care closer to home.

Instead of travelling to your appointment, you enter the clinic’s online waiting area. The health service is notified when you arrive, and your clinician will join you when ready.

There is no need to create an account.

No information you enter is stored.

What do I need to make a video call?

A good connection to the internet
If you can watch a video online (e.g. YouTube) you can make a video call

A private, well-lit area where you will not be disturbed during the consultation

One of these:

  • Google Chrome web browser on a desktop or laptop, or on an Android tablet or smartphone
  • Safari web browser on an Apple iMac, MacBook, iPad or iPhone 

Web-camera, speakers, and microphone already built into laptops or mobile devices

Find out more

Is it secure?

Video calls are secure - your privacy is protected.

You have your own private video room that only authorised clinicians can enter.

How much internet data will I use?

You don’t use any data while waiting for a clinician to join you.

An Attend Anywhere video call uses a similar amount of data to Skype or FaceTime. The video call is free, except for your internet usage.

Find out more

Make sure you have one of the following web browsers:

Google Chrome
Windows 7+, Android 5.1+, MacOS 10.11+, iPad OS13+

Apple Safari
MacOS 10.12+, iOS 11.4+, iPadOS 13+

  1. Go to the web address you are given by the service
  2. Click the Start video call button and follow instructions
  3. Wait in your own private video room
  4. Your clinician will see you arrive in the waiting area and will join you in your video room when they are ready

Please don’t include personal information