Diabetes service (Richmond)

The diabetes service in Richmond provides:

  • A consultant led service 
  • Specialist nurse advice
  • Specialist diabetes dieticians
  • Telephone advice line and email service  
  • Podiatry 
  • Retinal screening service, based at Teddington Memorial Hospital and provided by St. Georges Hospital retinal screening service
  • Structured education sessions – Nationally accredited programme DESMOND programmes for Newly Diagnosed and Foundation course FOR THOSE WITH Established Diabetes.
  • BERTIE - Diabetes Education Programme for people with Type 1 Diabetes.
  • Carbohydrate Counting and Insulin Dose adjustment
  • Continuous glucose monitoring          
  • Referrals to other local healthy lifestyle intervention programmes.
  • Established insulin pump users
  • Domiciliary visits for housebound clients
  • Hypoglycaemic Pathway for the prompt treatment and support of patients calling 999 for hypoglycaemia. This service is provided alongside London Ambulance Service.
  • Psychological support and onward referral to Richmond Well-Being Service where needed. Retinal screening also available at Queen Mary's Hospital (in addition to Teddington Memorial Hospital)

Wherever possible patients with diabetes are treated by their own GP with support from a Diabetes Specialist Nurse allocated to the practice. However the specialist team, based at Teddington Memorial Hospital, can provide specialist care for cases that are too complex to be dealt with by a patient's GP practice, but not complex enough to warrant hospital admission. 

The teams work with the patient to agree outcomes and then produce a care-management plan, which the patient’s GP practice can implement between visits to the specialist clinic.  This approach means that patients with diabetes are receiving specialised care for their condition at the most appropriate level and do not have to make unnecessary trips to acute hospitals.  

HRCH Diabetes Richmond Service run a Hypoglycaemia Alert Pathway with London Ambulance Service. 

Anyone calling 999 for hypoglycaemia will be assessed, treated by London Ambulance Service and transferred to hospital where necessary or referred to Diabetes Specialist Nurse team for treatment and advice to prevent further events. 

Unstable patients will be assessed by Diabetes Specialist Team either in clinic or in patients own home. Registered GP will be notified of referral and outcome.

For further information please contact HRCH.diabetesrichmond@nhs.net or call 020 8714 4070.

The Diabetes Specialist Nurse team is based at Teddington Memorial Hospital and is available for clinic appointments, telephone advice and support and home visits for housebound patients. A diabetes specialist nurse is assigned to your GP practice and is available for advice and support and can arrange to see you if needed.

020 8714 4070


You can contact the service via telephone between 8.30pm – 5pm.

Teddington Memorial Hospital
Hampton Road
TW11 0JL


For appointments or to cancel / change an appointment, please call 020 8714 4000.

0333 456 0223 

  • Dr Matthew Oldfield - Consultant Diabetologist, Kingston Hospital
  • Dr Babeeta Staples - GP with special interest Diabetes 
  • Dr Nicholas Jackman – GP with special interest Diabetes
  • Helen Church - Lead Diabetes Specialist Nurse / Service Manager 
  • Nicola Dolby - Diabetes Specialist Nurse 
  • Matthew Wilde - Diabetes Specialist Nurse
  • Michelle Hooper – Specialist Diabetes Dietitian
  • Nicole Boultbee - Lead Diabetes Team Administrator    

Referrals for clinic assessments can be made by GP practices only. Speak to your GP for more information.

Structured Patient Education Programme sessions 

DESMOND is a nationally accredited diabetes self-management education programme for patients - Find out more

Referrals to our DESMOND programmes can be made by self-referral or by your GP using the Diabetes Book & Learn website for both our Newly Diagnosed and Foundation sessions (for people with a diagnosis made over 12 months ago).

Clinic sessions

Nurse-led clinics: At varying times of the day Monday, Tuesday, Thursday and Friday.      

  • Multidisciplinary clinics: weekly on Friday morning.
  • Service runs between: 8.30am – 5pm.
  • You can contact the service via telephone during these hours or leave us a message and we will return your call as soon as possible. Please note this may not be the same working day.
  • Out of hours help – please call 111 or in an emergency please call 999 or attend your nearest A&E department.