Enhanced Dementia Care Service

We are working with Hestia and the London Borough of Hounslow to are working together to provide an Enhanced Dementia Care Service to local residents.

By working together, we aim to co-ordinate care and give support to people living with dementia and their carers. We share a common goal to collaborate with clients and carers, to provide the right care for your specific needs.

Welcome to the Enhanced Dementia Care Service video

How will the service help you?

If you are living with dementia, this service will help ensure you receive the appropriate health and social care support to maximise your independence and wellbeing.

This service will co-ordinate with other care providers, hospitals, community mental health teams, charities and community health services.

You will have a named co-ordinator who will provide information, advice and support to you and your family. 

Your Dementia Co-ordinator will:

  • Advise and support you and your carer about managing your dementia.
  • Help you to access additional support in your home, to give your carer a break, and advise on activities and social opportunities you may enjoy.
  • Assist with co-ordinating your care.
  • Monitor general health and wellbeing.
  • Develop a personalised care plan with you and your carer. The care plan will be reviewed with you regularly to make sure we are delivering the highest possible standard of care and helping you to remain safely at home for as long as possible.
  • Support you to make plans for the future.

This is not an emergency advice service.
In an emergency, please call 999 or go to your nearest A&E / emergency department. We cannot provide out of hours support.

Feedback and comments

Your views are very important to us. We particularly welcome feedback and suggestions about how we can improve the service.
 
If you feel you cannot speak to the team, you can contact the Patient Advice and Liaison Service (PALS) who will be happy to discuss any problems or concerns you may have.

Tel: 0800 953 0363
Email: pals.hrch@nhs.net

Referrals will be accepted from health professionals, social care and voluntary organisations via the Single Point of Access:

Email: hounslowandrichmond.spa@nhs.net

Anyone living with dementia who lives in Hounslow or has a Hounslow borough GP can self-refer by contacting the Team on 020 3771 5996.

Alzheimer’s Society (Hounslow)

Monday to Friday, 8.30am to 5pm

Tel: 020 8563 0360
Email: hounslow@alzheimers.org.uk

Adult First Contact Team

Hounslow Social Services 
Monday to Friday, 9am to 5pm

Tel: 020 8583 3100
Out of hours: 020 8583 2222
Email: adultsocialcare@hounslow.gov.uk

Age UK (Hounslow)

Monday to Wednesday, 9am to 5pm

Tel: 020 8560 6969
Email: info@ageukhounslow.org.uk