Single Point of Access (Hounslow)

Single Point of Access is a one-stop referral system for patients residing in the London Borough of Hounslow for the following services:

  • Integrated Community Response Service 

  • Adult Community Nursing (Community Nursing, Community Matrons, Community Phlebotomy Service, Tissue Viability, Continence Service, Continuing Care Team) 

  • Rehabilitation Services in Hounslow (Community Rehabilitation Service, Neuro-Rehabilitation Team)

The service has been developed to process referrals for several services using a universal referral form, ensuring all essential information is completed - thus reducing time delays and avoiding unnecessary duplication. 

Referrals are processed on the day of receipt.

North West London Needs-Based Assessment Form

This form is to be completed for all patients who are being discharged back to their own homes or usual place of residence with a new or changed need for community support. 

The North West London Needs-Based Assessment form can be used to refer patients registered with a GP in any of the North West London boroughs for community healthcare support delivered in their homes. For patients registered with a Hounslow GP this includes referrals to:  

  • Adult community nursing (community nursing, community matrons, community phlebotomy service, tissue viability, continence service and the continuing care team)

  • Integrated community response service

  • Rehabilitation services (community rehabilitation service and neuro-rehabilitation team).

Completed forms should be sent to the Single Point of Access:

020 8973 3450


Single Point of Access Service
Hounslow and Richmond Community Healthcare NHS Trust
Teddington Health and Social Care Centre
18 Queens Road
TW11 0LR      

Single Point of Access administrators:

  • Indra Bhadhal – SPA Operational Support Services and Systems Administrator   
  • Elisha Rose – SPA Administrator
  • Hardev Sihra – SPA Administrator
  • Musa Miah – SPA Administrator
  • Samantha Walcot – SPA Administrator 
  • Shri Jadhav – SPA Administrator

All referrals need to be completed on the Single Point of Access referral form - which can be downloaded here

Referral forms can then be emailed across to SPA: 

Opening times:

Monday to Sunday: 7am to 7pm.