Urgent Treatment Centre (Richmond)

at Teddington Memorial Hospital

Opening hours are 8am to 8pm, 7 days a week

  • After 8pm please call NHS 111 – you can call NHS 111 at any time to find the right care for you
  • The centre cares for adults and children who need urgent treatment, if that is the right place for you to go  
  • We have increased the flexibility of the service, which is run by nurses and other healthcare professionals, supported by a GP
  • They offer advice and treatmentfor adults with minor injuries, illnesses or problems that may need further investigation – but not in a large hospital or A&E – as well as advice and treatment for children with minor illnesses
  • Patients registered with a Richmond GP may be able to book a GP appointment via your own practice or NHS 111 as part of the Richmond extended hours GP service, if your practice or NHS 111 say that is the right place for you to go        


  • When you call NHS 111, they may add you to a list for the UTC to call you back, if that is the right place for you to be treated
  • You may be given a booked GP appointment by your GP practice or NHS 111 if you are registered with a Richmond borough GP
  • You can still walk in and be given a booked appointment (you can then choose to sit and wait or come back at the appointment time)

What is an urgent treatment centre (UTC)?

This is where you go if you need urgent medical attention, but A&E isn’t the appropriate place. It is usually open for 12 hours every day of the week, every week of the year – including bank holidays. The Teddington service is run by nurses and other healthcare professionals, supported by a GP.

When should I go to an urgent treatment centre?  

An urgent treatment centre is appropriate for conditions such as injuries, fevers, eye problems or suspected broken limbs. If life is in danger, patients should call 999 or go to A&E.

Examples of conditions treated at an urgent treatment centre are:

  • minor injuries to limbs, with possible fractures
  • urinary tract infections
  • rashes
  • superficial burns and scalds
  • wounds requiring stitching/closure
  • bites and stings
  • minor head injuries, such as large bumps, bruises, or cuts
  • tetanus injections if you need one following burns, cuts, or wounds
  • minor skin and tissue infections
  • removal of foreign bodies, including from eyes, ears and noses
  • emergency contraception

Urgent Treatment Centres have access to simple diagnostics such as pregnancy tests or x-rays, as well as a range of other services.

Prescriptions can be issued, but you will need to go to a pharmacy to get the medication . To find a pharmacy near you, please check online at https://beta.nhs.uk/find-a-pharmacy

Are children seen in the Urgent Treatment Centre?


Can patients contact the urgent treatment centre directly to book an appointment?



For more information about urgent treatment centres, visit: www.england.nhs.uk: Urgent Treatment Centres Principles Standards.pdf


Teddington Memorial Hospital
Hampton Road
TW11 0JL 


Car parking at Teddington Memorial Hospital is free.

Teddington Memorial Hospital

Lead Nurse:

  • Tracy Mahoney  

Nurse Practitioners:

  • Denise Albery
  • Gloria Allberry
  • Caroline Bermingham
  • Eileen Carney-Jones
  • Alma De Jesus
  • Yvonne Elliott
  • Rhian Forshaw
  • Dee House
  • Inge Kievit
  • Clare Ramage
  • Debbie Slater
  • Raylene Solomon
  • Sue Southby
  • Linda Timbers

Emergency Care Practitioners:

  • Greg Conlon
  • Jayne Signorelli

Health Care Assistants: 

  • Teresa Chivers
  • Marissa Cunha
  • Cecilia McLintock
  • Jennifer Mereku
  • Julie Scheers 

Children's Acute Nursing Service (CANS)

Opening hours: 8am-8pm, Monday to Friday

The Children’s Acute Nursing Service (CANS) offers specialist advice, information and treatment for children with minor illnesses. By getting the right care at the urgent treatment centre, children are less likely to have to go to A&E or to stay in hospital.
The service is run by specialist paediatric nurses who work with babies and children up to 15 years old in a number of areas, such as (but not limited to):

Upper respiratory tract symptoms/infections

  • coughs
  • colds
  • earache
  • sore throats
  • asthma exacerbations/wheezing
  • sinus conditions
  • flu-like symptoms
  • acute bronchitis
  • hay fever
  • chest infections


Skin conditions

  • rashes
  • spots
  • insect bites and stings

Gastrointestinal symptoms

  • diarrhoea
  • vomiting
  • constipation
  • abdominal pain
  • oral thrush


Urinary tract infections

  • boys and girls


Eye conditions

  • conjunctivitis
  • chalazion
  • styes


Wounds and lacerations

  • superficial grazes
  • tetanus immunisation

Minor skin & tissue infections

  • impetigo
  • minor cellulitis
  • abscesses
  • wound infections
  • paronychias (infection of the nail bed)
  • nappy rash



  • fever
  • headache
  • crying baby
  • baby not feeding
  • colic
  • foreign bodies (ear and nose)
  • fainting
  • nose bleeds
  • emergency contraception


Meet the team

Clare Nelson, Children's Advanced Nurse Practitioner

Helen Richards, Children's Advanced Nurse Practitioner   

Laura Colkett, Children's Advanced Nurse Practitioner

Urgent treatment centre

  •  8am-8pm, 7 days a week


Children's Acute Nursing Service 

  • 8am-8pm Monday to Friday



  • Monday to Friday: 9am – 7pm (last patient 6.45pm)

  • Saturday, Sunday and bank holidays: 9am – 5pm (last patient 4.45pm) 


Extended opening hours for KC Pharmacy close to Teddington Memorial Hospital

Teddington Memorial Hospital.jpgOn 31 March 2016, the Lloyds Pharmacy at Teddington Memorial Hospital is closing as its contract is coming to its natural end. 

NHS England (London) has been working closely with local health partners to ensure that Teddington residents and the wider Richmond community continue to have easy access to high quality community pharmacy services by reinvesting the money saved from the Lloyds Pharmacy contract ending back into local community pharmacy services. 

From 1 April 2016, pharmacy services for inpatients and walk-in centre patients will be available through a new service commissioned by Hounslow and Richmond Community Healthcare. 

If you are staying at Teddington Memorial Hospital or using its walk-in centre, you will not see any changes to how you receive pharmacy services. 

If you currently use Lloyds Pharmacy, you will continue to be able to access pharmacy services close to Teddington Memorial Hospital, with two pharmacies within a three minute walk from the hospital (0.3 miles) and a further five within a 10 minute walk or bus ride. One of these, KC Pharmacy, has now been awarded a contract to extend their usual working hours from 1 April 2016 to: 

  • Monday:         09:00-20:00
  • Tuesday:         09:00-20:00
  • Wednesday:    09:00-20:00
  • Thursday:        09:00-20:00
  • Friday:             09:00-20:00
  • Saturday:        09:00-20:00
  • Sunday:           16:00-20:00  

This does not include the bank holidays. 

NHS England (London) has also invested in a borough-wide minor ailment service, which NHS Richmond CCG will be developing to suit local need. 

NHS England (London) would welcome any ideas about pharmacy services generally in the area and would like to look at any ideas or suggestion you may have. Get in touch on 0203 182 4993 or England.lon-pharmacy@nhs.net