Dementia services (Richmond)

Our Richmond Community Dementia clinical service helps to promote independence at home and improve the service and quality of care for patients living with dementia and their carers.

The service aims to improve communication and coordination of care by liaising with other services such as GPs, social care and other statutory or voluntary services.

This service is only for people registered with a Richmond GP.

Information for patients registered with a Hounslow GP

  • Patients over 18 years registered with a GP in the borough of Richmond
  • Carers of patients registered with a GP in the borough of Richmond 

  • Home visits to assess and discuss your needs
  • Dementia screening and referral to GP for review and possible referral to a memory clinic
  • Recommendation and referral to local support services in the statutory and voluntary sectors
  • Attendance at meetings with other professionals as your patient / carer advocate to ensure your views are respected
  • Liaison with other staff to ensure you receive care for your dementia as well as your physical needs
  • Advice on: developing a support plan to prevent hospital admission or a crisis; developing our workforce by providing awareness and more in-depth training for our healthcare professionals and support staff; and promoting positive dementia care
  • Help and support for patients and carers to make future plans

Supporting carers of people living with dementia

Photograph of butterfly with text reading People who support a relative or friend living with dementia often provide the majority of support and possess an in-depth knowledge of the person they care for. We realise supporting a loved one with dementia can be stressful and challenging. 

Some of the challenges can include coping with the financial, emotional and physical assistance required in the practicalities of daily living. The health of the person acting as a carer can be overlooked when there is a lot to organise. 

Being informed allows you and the person you are caring for to access the right support at the right time. This can help to maintain independence as abilities change, enabling a better quality of life, based on what is important to individuals.

The HRCH Dementia Service offers home visits to help you prioritise care and support appropriate to your needs and those of your loved ones living with dementia. 

We do this by helping you coordinate with services and create plans for your future appropriate to your changing needs. Our assessment looks at the needs of carers, as we consider them essential partners in the provision and delivery of health and social care services.

Support can also be received by contacting the local carers hub in Richmond. Please see contact numbers below.

Local Support for Carers

Richmond Carers Centre

Richmond Carers Centre is a local charity that provides support to carers and young carers. They offer free and confidential advice, information and support to unpaid carers living or caring for someone living in the London Borough of Richmond upon Thames.

Tel: 020 8867 2380

Hounslow Community Partnership

Hounslow Community Partnership is a collaboration of charities led by INS. We support people living in Hounslow Borough, we offer information, advice, support and training to adults who are either an unpaid carer or have a long-term health condition.
Working together to help you and your carer maintain an independent lifestyle in your own home

Tel: 020 3693 4003

  • Council on line resource directory – care homes, support for carers services that support residents to stay living on their own homes. Enter the relevant borough name to obtain local details.

  • Hounslow,  Hammersmith and Ealing Alzheimer’s Society offers services and advice to people living with any form of dementia and their carers.  Dementia Advisers offer home visits, one to one support and carers support groups.  Contact for their programme of activities, including singing for the brain and advice , on: 020 8580 1057 or

  • The Richmond Community Independent Living Services (CILS) offers a wide range of services designed to maximise independence: 

  • Richmond Alzheimer’s Society offers services and advice to people living with any form of dementia and their carers.  Dementia Advisers offer home visits, one to one support and carers support groups, cafes, social events, activities and training. Contact for their programme of activities and advice on 020 8036 9570 or

Please ask for:

Nina Jalota and Teresa Keegal


Team administrator phone number:
020 8614 5428

Community Dementia Practitioners
Teddington Health and Social Care Centre
18 Queens Road
TW11 0LR

Teresa (SRN, Dip DN, MSc, Queen’s Nurse) has worked within community health services for over 35 years.

This has included working in a rehabilitation team supporting early discharge Hospital@Home, Hospital Discharge Liaison, District Nurse Team Leader, Practice Development Nurse and Service Manager within the Hounslow area of Hounslow & Richmond Community Healthcare NHS Trust.

During this time, she led several innovations including setting up leg ulcer clinics with protocols for care, introducing electronic record keeping enabling consistency of care and introduction of the McKinley syringe driver training and policy.

This work often bought Teresa in to contact with patients living with dementia as well as personal family experience of the disease and undertaking the role of carer.

Following her MSc in Healthcare Education & Leadership Teresa returned to a clinical/ teaching role to set up the Richmond Community Dementia Team with Nina Jalota.

Teresa is also a Certified Independent Consultant (Positive Approach to Care (PAC)) via Teepa Snow; world leading advocate and educator for anyone living with Dementia and other brain changes. 

Nina Jalota is a registered Occupational Therapist (BSC OT) with 25 years’ experience of working in the NHS and Voluntary sector.

Nina has worked both in physical and mental health settings ranging across acute A&E, physical rehabilitation within inpatients and community settings. Going on to specialise as Senior Occupational therapist in the Older People’s Mental for Southwest London St Georges NHS Trust.

In this role she managed wards which led to development of skills in complex caseload management for the provision of Dementia care, supporting acute mental health conditions and continuing care beds. Nina became a Community Dementia Practitioner in 2015 in Hounslow and Richmond Trust. A role that she has always been passionate about. 

Nina is qualified in ‘Dementia Mapping’ and ‘Teaching and Learning in Dementia Care’ (University of Bradford) and Development of Dementia Friendly Environments (Kings Fund). Nina is also a Certified Independent Consultant (Positive Approach to Care (PAC)) via Teepa Snow; world leading advocate and educator for anyone living with Dementia and other brain changes.

Nina is a passionate advocate for those living with dementia. Enabling families and professionals to better understand and cope with living with challenges of being a carer of a person with dementia. Constantly seeking to change and improve life for everyone involved.

Nina is committed to teaching others about dementia and creating effective, as well as compassionate care and support for people living with dementia as part of the HRCH Community Dementia team.

Positive Dementia Care LogoNina and Teresa work as a team, benefiting from each other’s skills and experience so that the best possible solutions are offered to people living with dementia, their carers and the other professionals involved in each person’s dementia care. They are also core members of the HRCH Dementia Training Team which has been offering dementia training and education to staff and partners since 2012. 

The service aims to support the general health teams in the community caring for patients and their carers, ensuring they receive care for their dementia alongside any co-morbidities

All of our team members volunteer with The Alzheimer's Society as Dementia Friends Champions.

Referrals can be made via your GP surgery, hospital or other health or social care professional.

Click here for dementia service referral criteria (opens pdf).

Dementia service operates Monday – Friday 8am – 6pm, excluding bank holidays